Skip to main content

How to Launch AutoScribe in PS Suite (For Clinicians Only)

This guide is for clinicians only once integration has been approved and set up finished.

A
Written by Ashton Lefteris

Before You Begin

  • This article is for clinicians only

  • AutoScribe must already be enabled for your clinic

  • If AutoScribe does not appear in PS Suite, your clinic administrator may still need to complete setup

  • Clinicians only need the steps below

Step 1: Launch AutoScribe from a Patient Chart

Once the integration is activated, clinicians can launch AutoScribe directly from a patient chart.

  1. Open a patient chart in PS Suite

  2. On the far right of the top toolbar, click the square icon with the arrow

  1. Select AutoScribe from the extension selector

  2. Click Open

AutoScribe will open in a new browser window.

Step 2: Sign In

  1. Enter your AutoScribe username and password

  2. Click Login

You are now ready to begin documenting.

Potential set up road blocks

  • Some Mac computers can have issues with this new integration. If you are using a Mac and are having issues launching the new integration or completing the set up instructions, please reach out to TELUS (1-866-879-9653). Tell the agent that you are having issues completing the integration; a representative will then walk you through the necessary steps to resolve it. You may also reach out to an AutoScribe team member for support as well.

Quick Tips

  • This article is for clinicians only

  • Clinicians do not need to complete clinic activation

  • If AutoScribe does not appear in the extension selector, confirm your clinic administrator completed setup

  • If you are unsure whether AutoScribe has been enabled for your clinic, check with your clinic manager or administrator

Troubleshooting EMR Posting and Setup Issues

If you are unable to send notes to PS Suite or see an error such as “Cannot post to EMR,” check the following:

  • Make sure your clinic administrator has fully completed and enabled the integration setup

  • Relaunch the encounter directly from within PS Suite before attempting to send the note

  • After completing your note in AutoScribe, submit the note to PS Suite using the integration workflow.

Some Mac devices may experience issues with launching the integration or posting to the EMR. If you are using a Mac and encounter problems, additional configuration may be required.

If the issue persists, contact TELUS PS Suite support:

  • Call 1-844-EMR-4YOU (1-844-367-4968)

  • Select Option 2 → EMR Services → EMR

TELUS support can confirm whether the integration is fully configured and assist with resolving posting issues on their side.

Result

AutoScribe is now open and ready to use from the patient chart for clinical documentation.

Did this answer your question?